Articles in the Client Relationships Category
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Part 1: Helping Your Clients Through The Change Curve.
In Part 1 of this series, I lifted the veil a bit on a model my colleauges and I in the change management consulting biz used during a “previous life” to explain to client managers about the dynamics of managing change.
We used a diagram that looked like the one below to set expectations about employee motivations and what our clients, the managers, were likely to encounter as they navigated a big corporate change program like a large technology implementation, …
Buying & Selling A Home, Client Relationships, Sellers »
In a post last week on the BusinessCasualBlog about The Change Curve on Death and Dying, I referenced a diagram that showed the emotional stages people tend to go through when confronted with negatively perceived change.
The root material for all this came from a book authored by Dr. Elisabeth Kubler-Ross in 1969 titled, “On Death and Dying.” The rendition you’re looking at above actually shows two more stages than the original 5 presented in Dr. Kubler-Ross’ work. The reason for the discrepancy is due to some adaptations for …
Advertising/Marketing, Advice and Guidance, Agency, Agent Productivity, Broker Profitability, Business Planning, Career Development, Client Relationships, Coaching & Mentoring, Competitive Points of Difference, Education & Training, General, Marketing, New Agents, Past Clients and Sphere, Productivity, Professionalism, Prospecting, Real Estate Careers, Real Estate Marketing, Service »
From an early age, every child learns the Golden Rule: Treat others the way you want to be treated. Customer service pros replace the Golden Rule with the Platinum Rule: Treat others the way they wish to be treated.
The Platinum Rule was coined by speaker/trainer Tony Alessandra, who explains that a salesperson’s job is not to treat and serve clients as you want to be treated but as they want to be treated.
The only way to know how a person wants to be treated is to ask and observe. Different …
Agent Productivity, Business Planning, Career Development, Client Relationships, Coaching & Mentoring, Competitive Points of Difference, Education & Training, Featured Post, Inspirational, International Real Estate, Lead Follow-Up, Lead Generation, Listing Presentations, Motivational, New Agents, Past Clients and Sphere, Productivity, Professionalism, Prospecting, Real Estate Careers, Real Estate Marketing, Referrals, Sellers, Service, Time Management »
Do you have the desire to receive recognition from your peers; to be recognized as one of the top Agents in the country? If you do, you need to start by taking dead aim daily. It is the disciplines we do each day that mean the difference between being on top or being part of the crowd.
Start each day focused on the success of your business. You want to begin each day by reviewing your business plan. Focus in on the activities that will lead you to the successful result …
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