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Quick Answer Series: What Do You Think about Social Media?

6 November 2009 by 6 Comments
Quick Answer Series:  What Do You Think about Social Media?

In answering this question, I realize that many of you who read it will likely never read another thing I write.  Nevertheless, I think it’s important that somebody tell the emperor about his new clothes, and I guess I will have to be “that guy”.

I believe that the social media fad, as a marketing tool, is “the great distraction”.  What do I mean by that?  I mean today agents are spending — no wasting — far more time playing on Facebook, MySpace, and Twitter, all the while telling themselves that they are being productive, than they are at legitimate prospecting activities.  And today’s agent production numbers reflect as much.


When I came in the business in 2002, the average agent closed 12 deals a year.  Last year, 6 short years later, the average agent closed only 7, or in other words, agent productivity is down by 42% in only 6 years.  No, I don’t believe that it’s all Facebook’s fault.  But neither do I believe that you can Twitter your way to success as an agent.

Let’s analyze today’s social media.  At its very core it is simply Internet empowered networking.  Using powerful tools like Facebook and Twitter, you can electronically work your Sphere of Influence.  Here is the problem, though.  In typical SOI marketing, you are able to limit your activities to your actual sphere.

In today’s social media, there is a pseudo-friendship phenomenon that doesn’t translate into referral business at all.  In fact, you really ought to watch the powerful Seth Godin interview on this very subject.  In his interview, he makes the following statement that echoes my feelings well: “Networking is always important when it’s real, and it’s always a useless distraction when it’s fake.”  And much of the “networking” going on with social media is fake.

Another difference and disadvantage to traditional SOI marketing is that, using a disciplined approach, an agent could methodically and systematically stay in touch with his sphere in a specific window of time each day.  Very manageable.

The ability to keep one’s sphere of influence marketing activities focused and systematic doesn’t seem to carry over to this new media.  Show me an agent that spends much time with social media, and I will show you an agent who is totally consumed with it, and as a result is also a low producer.

But agents love it because it makes them feel like they are being productive.  Let’s be honest: It’s much easier to tell a joke on Twitter than it is to call back an Internet lead and turn them into a prospect.  But at the end of the day, one makes you busy and the other makes you money.  Since real estate is a business for me, you can imagine which one I would recommend.  And that’s my quick answer.

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  • http://blogmattblog.com Matt Jones

    Hi Dean,

    For some reason the blog cut off your entire comment, so I went to your site and copied it here: “When I first got involved a little over a year ago I saw social media as the way to take my business to the next level. Now I agree with Matt here, although I think it is still a great tool and one that will and is helping, I now no longer see it as the answer, but one of a few tools that helps me reach my goals.”

    Thanks for your comment. I think you’re exactly right, by the way. It’s only a tool. Imagine a mechanic that tried to work with just a screw driver. He wouldn’t get much done, but he would be an expert at “screwing around”. [pun intended] Thanks again for posting.

  • Paul Scheufler

    Matt: Thanks for your comments. I agree with you and with Seth Godin.

    I think people use social media for various reasons, some of which may not be accurate or founded. Some people see it as a way to make new friends, others as a way to stay in touch with people they already know, some people like to call attention to themselves, and others try to use social media to generate leads for their business. No doubt there are even more reasons. I am not sure how effective social media is at accomplishing any of these things but I am convinced that there are better things to do with your time.

    As far as generating new business via social networking is concerned I don’t think that many people will go to My Space or Facebook or Twitter to find a service provider. I also don’t think that social media users appreciate other users soliciting business on social media. It is kind of like crashing a party and then telling everyone present that you sell real estate and that you want them to give you leads. So if you are using social media to farm or mine for business you could be doing the opposite of what you intended.

    But that is just my opinion. Maybe we will hear from someone who gets regular quality leads from social media. If so, I would like to know how.

  • http://www.luxuryhomesofvero.com/riomarbay.php Harold Scott

    When I first started hearing about agents using Facebook and Twitter I was not convinced. Now, I believe that it will be a factor for realtors and will lead to more and more sales. I also believe that Facebook will become more important in the future than traditional e-mail!!

  • http://wyoming-realtors.com Sarah Nicely

    I believe socai networking such as twitter, myspace, facebook, social bookmarking sites such as delicious, and digg, article posting, blog posting, video submitting, and SEO to your site can make or break you in the recession today.

    Also, the one thing that has been extrememly beneficial in my business has been the use keywords in your domain name.

  • http://wyoming-realtors.com Sarah Nicely

    I believe social networking such as twitter, myspace, facebook, social bookmarking sites such as delicious, and digg, article posting, blog posting, video submitting, and SEO to your site can make or break you in the recession today.

    Also, the one thing that has been extrememly beneficial in my business has been the use keywords in your domain name.